Comments on: RingCentral Virtual Phone System Review: Pro’s and Con’s

By: LBM

LBM — Sat, 29 Jan 2011 12:52:12 +0000

We purchased from Ring Central last week and prepaid for the year to get a good deal on the price. We were scheduled to switch our lines over on Friday, but to our horror, Ring Central switched them 2 days early on Wednesday while we were out of the office. We had to scramble to install our equipment Wednesday night. It has not worked properly, the phones keep going out, either one will work at the expense of the other or they are both out. After a total of 22 hours on tech support (yes that's twenty-two) and tier 2 tech support, we do not have phones at all. I have a real bad feeling about this and wish I had never heard of Ring Central. The loss of productivity is overwhelming!

By: office phone system

office phone system — Fri, 22 Oct 2010 03:57:08 +0000

RingCentral Virtual Phone System Review great work…really very useful….

I like it very much…..very very informative post…

Thanks for this informations……

By: Comparing Google Voice to RingCentral’s Virtual Phone System | R3R Internet Marketing & Consulting

Thu, 06 Aug 2009 05:45:09 +0000

[...] VoIP product allows you to make phone calls using your internet connection (although have had so-so experience with [...]

By: Google Enters the Virtual PBX Market with Google Voice | R3R Internet Marketing & Consulting

Sat, 27 Jun 2009 04:14:50 +0000

[...] thing I didn’t see available is the ability to place and receive calls using the Internet, like we do with RingCentral. It will be interesting to see how long it takes them to adopt that feature as well (I figure it is [...]

By: Jeremy Reither

Jeremy Reither — Tue, 03 Feb 2009 12:36:03 +0000

@MJH: thanks for your comment. Glad to hear you've had good experience with RingCentral. The service definitely shows promise – I'm glad it's living up to that promise for you. Months after the original post we still get people telling us that they're not hearing entire words from our sentences.

Although I can't find the post right now, RingCentral did recently write about their intent to make some improvements, specifically in the area of call quality. So, the fact that they recognize there's room for improvement is a good sign.

By: MJH

MJH — Tue, 03 Feb 2009 11:33:02 +0000

Thanks for the review.

I've been using RingCentral with their DigitalLine service for about a year now. While I agree there are occasionally glitches, I really haven't noticed problems at the same level as you. I occasionally get a bad connection or echo on the line (perhaps 2% of the time) but other than that, the service has been rock solid and reliable.

It works great for me as I work from home and can often go out to work in coffee shops and still know who is calling and use the call controller to opt to forward incoming calls to my cell (or to voicemail).

By: Mark

Mark — Thu, 29 Jan 2009 15:29:25 +0000

Your article is very informative and useful. Glad I found it. Cheers.

By: Taylor Cimala

Taylor Cimala — Fri, 21 Nov 2008 15:20:48 +0000

I was searching for ideas on how to fix these same issues and came across your blog. You are not alone on this…

By: A New Virtual Phone System Alternative

A New Virtual Phone System Alternative — Fri, 10 Oct 2008 04:26:36 +0000

[...] is too soon to tell if we will consider switching from glitchy RingCentral; we would like to see some reviews and/or feedback of the PMCCS before we make any decisions. In [...]